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    Relationship Between Patient Satisfaction Scores and the Incidence of Nursing Quality Care Indicators
    Volume 2, No. 1, March 2021 | 12 pages | http//dx.doi.org/10.46410/jnmr.2021.2.1.01


    Bini K. John, Stony Brook University Medical Center, New York


    This research is an ex-post facto quantitative correlational study exploring the relationship between patient satisfaction scores and the incidence of nursing quality care indicators of patient falls, unit acquired pressure ulcers (UAPU), central line associated bloodstream infections (CLABSI), and catheter associated urinary tract infection (CAUTI) in four different medical surgical telemetry units in a tertiary level hospital. The current study used 2014 and 2015 archival data for 96 unit-months of patient satisfaction scores from the Press Ganey survey and incidence of nursing quality care indicators from the National Database of Nursing Quality Indicators (NDNQI) program. Patient satisfaction and incidence of nursing quality care indicators are grounded in King’s goal attainment theory. A review of the literature was conducted using electronic databases, published articles, books, journals, and reports. The Press Ganey survey, which contains Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) questionnaire items 1 to 22, was used to assess patient satisfaction on the care from the nurses. Spearman’s correlation was used to address the research question and hypothesis. Given that 13 of 105 correlations were significant, these findings provided insufficient support to reject the null hypothesis. Study limitations included Cronbach's reliability coefficient for hospital environment that had only 2 items was α = 0.35, which is not an acceptable scale. Future research is recommended to examine patient satisfaction survey scores from patients who have experienced a fall, UAPU, CLABSI, or CAUTI during hospitalization.


    unit acquired pressure ulcers, central line associated bloodstream infections, and catheter associated urinary tract infection, nursing quality care indicators, patient satisfaction scores


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    John, B. K., (2021). Relationship Between Patient Satisfaction Scores and the Incidence of Nursing Quality Care Indicators. Journal of Nursing and Medicine Research (JNMR), HolyKnight, vol. 2, 1-12. doi: 10.46410/jnmr.2021.2.1.01.

    John, Bini, et al “Relationship Between Patient Satisfaction Scores and the Incidence of Nursing Quality Care Indicators.” Journal of Nursing and Medicine Research, HolyKnight, vol. 2, 2021, pp 1-12. JNMR, https://holyknight.co.uk/Articles/JNMR/Vol2-1/1.html.

    [1] B. John, “Relationship Between Patient Satisfaction Scores and the Incidence of Nursing Quality Care Indicators.” Journal of Nursing and Medicine Research (JNMR), HolyKnight, vol. 2, pp. 1-12, March 2021.