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Journal of Business and Technology Management

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Developments in the global economy have changed the traditional balance between customer and supplier. New communications and computing technology, and the establishment of reasonably open global trading regimes, mean that customers have more choices, variegated customer needs can find expression, and supply alternatives are more transparent. Business models are therefore fundamentally linked with the technological innovation, yet the business model construct is essentially separable from technology. This new ecosystem for developing business model has amplified the need for more customer-centric to capture value from providing new products, technologies and services. The objective of this journal is to bring together research contributions on the design, specification, and implementation of architectures, protocols, and algorithms for current and future organizational strategy and business models.

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  • Group Decision Support Systems
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  • Guidelines
     
    Quality Management System (QMS) and Personnel Commitment: The Case of Calbayog City National High School
    Volume 2, No. 1, June 2021 | 8 pages| http//dx.doi.org/10.46410/jbtm.2021.2.1.02

    Authors

    Erwin Purcia, Dr. Carlos S. Lanting College, Quezon City, Philippines
    Antonio Albuladura, National University, Manila, Philippines
    Angelo Velarde, Napuro National High School, Samar, Philippines


    Abstract

    This case study assessed the observance of Calbayog City National High School (CCNHS) as a top-performing school in the Schools Division of Calbayog City on Quality Management System (QMS) vis-à-vis the commitment of all its employees to QMS. Employing mixed methodological research via sequential explanatory design with a hybrid of data gathering procedure through utilizing a survey questionnaire and documentary analysis, this probe determined the status of the QMS observance of its personnel relative to the standards set forth by ISO 9001. Results revealed that the school somehow manifests or observes Quality Management System (QMS) however, mandatory requirements contain inconsistent requisites from that of the ISO 9001: 2015 standards. Further, the employees do not give their full or all-out commitment to the school’s QMS. This can be attributed to the fact that with QMS, their time spent at home with family is taken for granted due to loads of work assigned to them which sacrificially put their work relations at stake especially within and among their families. Hence, the school is encouraged to orient and train all employees with ISO standards so they could devote themselves to QMS and motivate them better than international standardization is inevitable and it is something everyone needs to embrace to cater quality education among their clienteles.


    Keywords

    QMS, Personnel Commitment, ISO 9001, CCNHS


    References

    [1] International Organization for Standardization. (2020). ISO Standards are Internationally Agreed by Experts. Retrieved from https://www.iso.org/standards.html

    [2] Augustyn, M.M. and Pheby, J.D. (2000). “ISO 9000 and performance of small tourism enterprises: a focus on Westons Cider Company”, Managing Service Quality, Vol. 10, No. 6, pp. 374-88.

    [3] Atento, R.G and Concoles, Z.S., et. al. (2015). Readiness of Lyceum of the Philippines University- Laguna in ISO 14001: Environmental Management System Certification, Lyceum of the Philippines-Laguna Lyceum of the Philippines University-Laguna (LPU-L), Laguna, Philippines.

    [4] Calbayog City National High School, (2021). Retrieved from https://ccnhs.elearningcommons.com/site/.

    [5] Department of Education Order No. 44, s. 2015. Guidelines on Enhanced School Improvement Plan (E-SIP) Guidebook.

    [6] Department of Education, (2020). Retrieved from https//www.teacherph.com/deped-adopt-a-school-program-asp-toolkit.

    [7] Neyestani B., & Juanzon, J. B. P. (2017). “Impact of ISO 9001 Standard on the Quality Costs of Construction Projects in the Philippines.” Proceedings of 2017 Manila International Conference on “Trends in Engineering and Technology” (MTET-17), pp. 60-65, Jan. 23- 24, 2017 Manila, Philippines.(ISBN: 978-93-84468-98-9). http://doi.org/10.17758/URUAE.AE0117504




    Citations

    APA:
    Purcia, E., Albuladura, A., & Velarde, A., (2021).Quality Management System (QMS) and Personnel Commitment: The Case of Calbayog City National High School . Journal of Business and Technology Management (JBTM), HolyKnight, vol. 2, 9-16. doi: 10.46410/jbtm.2021.2.1.02.

    MLA:
    Purcia, Erwin, et al “Quality Management System (QMS) and Personnel Commitment: The Case of Calbayog City National High School.” Journal of Business and Technology Management, HolyKnight, vol. 2, 2021, pp 9-16. JBTM, https://holyknight.co.uk/Articles/JBTM/Vol2-1/2.html

    IEEE:
    [1] E. Purcia, A. Albuladura, and A. Velarde, “Quality Management System (QMS) and Personnel Commitment: The Case of Calbayog City National High School.” Journal of Business and Technology Management (JBTM), HolyKnight, vol. 2, pp. 9-16, June 2021.